Posted by Neil Crossman – AIonCloud CRO
Do either of the questions below apply to you and your business?
- You operate in a highly regulated or heavily process driven environment.
- The current debate on the accuracy of information returned by GenAI is putting you off adoption of the most influential technology available today.
If you answered ‘Yes’ to either or both, then we have a solution that addresses your fears and opens the road to GenAI adoption for you.
AIonCloud, through its partnership with leading AI entrepreneurs, is proud to present TrueRAG. TrueRAG is a solution that ensures correct answers from a GenAI model (LLM) when serving internal employees or external customers and partners with answers.
How do we achieve this level of trust in the truth of LLM output?
Getting factually correct answers that are grounded in truth is of paramount importance when using AI in highly regulated environments or where ‘creativity need not apply’.
By default, LLMs will either not answer or provide ‘made-up’ answers should they be asked very domain-specific and in-context questions. This is known as ‘hallucination’ and is due to the fact that an LLM has not been trained on the specific knowledge of your company’s processes, industry regulations, etc.
No one wants a creative GenAI solution making up tax advice or manufacturing processes that do not exist. Or, providing you with legal casework information that is all made up, as a US legal firm discovered to its loss a few months back (https://www.bbc.co.uk/news/world-us-canada-65735769.)
However, training LLMs from scratch on specialist knowledge is cost and resource prohibitive, even assuming you have the data to execute training successfully in the first place.
TrueRAG combines the well-known and trusted concept of hierarchical directory structures, manipulated through GraphQL to ensure that even the most complex and difficult to decipher instructions or pieces of documentation are selected and presented in a way that ensures the AI model provides grounded, truthful answers.
What is even more technically exciting is that the solution uses AI agents, representing the latest and most promising architectural developments in the GenAI field, providing levels of future proofing to your GenAI implementations and agility as the GenAI marketplace rapidly evolves.
We are thrilled to have the opportunity and ability to offer such ground-breaking capabilities to our customers and we are very much looking forward to helping you adopt GenAI and reap its productivity boosts and optimisation savings, even if you operate in a highly regulated or process-driven environment, posing extremely high demands on the accuracy and truthfulness of the returned information.
